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New public test channel controller refuse to update

Jumpiestpants04
Explorer

Quest pro controllers refuse to update on public test channel, have 2 sets of controllers both fail. Currently downloading to main branch in hope for  a fix. Also hope it’s not still an issue on the main branch of overheating glitch which was the reason I tried public test to begin with. We honestly need a way to downgrade all firmware on our devices if a pushed update is bad.

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Jumpiestpants04! We'd like to help you with the issues you are experiencing while trying to update your controllers!

So we can best assist, please answer a few questions for us: 

  1. Which software version are you currently on?
  2. Are you getting any error messages when trying to update your controllers? If so, please send us a screenshot.

We look forward to hearing back from you and looking into this further! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Fortunately, I fix the issue I had to opt out of the public test channel and it fixed the issue. So that means I can supply the screenshots, but I do recall it giving a failed to update message after 15 to 20 minutes.

Hey there, @Jumpiestpants04. Thank you for reaching back out to us. We are absolutely thrilled that you were able to solve the issues with your controller. As for those screenshots, we would love to still see them, if possible. We eagerly await your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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