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New quest 3 usb c port wobbles/loose. Is this normal?

Mcfury78
Honored Guest

I just unboxed my quest 3 and and charged it immediately before first use and I noticed that the type c charging port has a bit of wiggle on it. This was actually my second quest 3, I returned the other one because of dead/stuck pixels, the old one didn’t have any sort of wiggle on it, it was pretty firm. The one I got now is a bit wiggly, I'm worried this might break soon since my primary use for this headset is for PCVR. The display is great tho, no issues, just this one and right controller thumbstick clicky/noisy sound when you rest your thumb on it, pretty annoying when playing fps shooter games.

Here is a video of the problem:

https://drive.google.com/drive/folders/1GkdgKxYVKBIQpfuRk9Qahbdapyt8A9pa

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Mcfury78. Thanks for bringing your device concerns to our attention. We definitely want to make sure you're able to fully enjoy your device, so we'd love to look further into this! So that we're able to, please send us a PM.

To do so, either select our name to get to our profile page, or click here while signed in to the community. We look forward to hearing from you soon to get to the bottom of your controller and port concerns!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @Mcfury78! We hope all is well! We just wanted to stop by to continue working with you and your device. Whenever you have time, please send us a PM. We'd love to get to the bottom of this!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi I already sent a PM

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