Hello, I got my device for three weeks, new to VR. I was able to purchase a few games to start with, but it says that it is unable to perform transactions as there is unusual activity. This started happening after I tried to gift my friend a game. My banking and credit is in very good standing, and I’ve submitted a ticket to Meta and checked in every two-three days while being on hold for at least 20-40 minutes or more each time. I keep getting a new agent and it’s been two weeks and I still can’t purchase more . I have provided an agent with all my information and details on my accounts, and it still isn’t good enough apparently. Not sure what happened here and if customer service is like this at Meta… Can an admin pleas take a look at this more seriously? I feel like I’m being given the runaround every time… @MetaQuestSupport
Im dealing with the same thing. No answers to why it’s happening or updates on whats going on. Answer all their questions, everything is in my name yet still, can’t buy games or get s reasonable explanation. Ive never dealt with such horrible customer service from such a big company. Whenever a rival comes out for their technology, their going to lose a lot of people if they don’t step up their customer service. Treated horribly after devoting so much money to this
this is disheartening to hear if youre having the EXACT same issue with the system and the customer service… do you know how to tag MetaQuestSupport admin into this?
You can send them a personal message on here. I thought it was helpful when they told me to try again and it worked again for about an hour and then, stopped working again. Now im just told to reply to emails that give me reasons for why it can happen, that is nothing of what I’m doing and tell me its being worked on, when its been two weeks. For a company thats supposed to be so advanced with technology, you’d think they could manage being a little quicker about at least seeing whats causing an issue.
i just got the device to and an starting to think its some outage related thing, for new customers but l, they could at least say that, instead if giving us the run around and stressing people out like this.
Hey there, @sunsunlo. We would love to help assist further and dive deeper into things for you. First, let's have you send us a private message. This way, we can gather sensitive information. To get us that PM, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you all soon.
As for you, @Cheese7689, We see you have responded in a private message, and we will be with you shortly.
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Hi again @sunsunlo! Just checking in. Did you still need help. If so, PM us!
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