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No Buttons working on any controller

Lilykilna
Honored Guest

If you're stuck on the "pull tab from controller" screen after the reset, try waiting on the screen for 5 minutes. This should advance to the controller pairing screen where you should be able to finish pairing the controllers.

 

I have tried above steps 2 or 3 times and still none of my buttons working is the controller broken or is there anything I can do to fix this.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there, @Lilykilna! Oh no! Having your VR gaming experience delayed due to an issue with pairing your controllers to your Quest headset is not the experience we want you to have. We would like to help you by looking further into this issue for you and providing any available resources. We would like to gain some additional information regarding the issue you are facing so we can determine what troubleshooting steps we should move forward with.

 

Please answer the following:

  • Are there any other troubleshooting steps that you have attempted?
  • Have the controllers been paired to your headset before, or is this the first time?
  • Are you using any third-party accessories?
  • Are the batteries for the controllers brand new?
  • What is the status of the LED light on the controllers?
    • What color?
    • Are they flashing or solid?
  • Are there any other error messages that you are receiving?
    • Feel free to provide any screenshots, as they are helpful.

Let us know if you have any further questions or concerns.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there, we wanted to follow up with you to see if you still need help pairing your controllers to your headset. Let us know; we are here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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