05-08-2024 08:36 PM
So whenever I was using my Quest 3 I was trying to use safe mode to see what the options where, I wasn't having any problems with it yet I was curious but just then right when it was trying to go into safe mode I get this "No Command" error with the dead Android icon. Whenever I let it restart afterwards the headset boots back to normal but this concerns me because I am incapable of accessing safe mode because of this and I'm worried that if I end up having a problem that needs to use Safe Mode it will end up being a dead end for my VR
05-08-2024 10:16 PM
Hello there! Thanks for reaching out. If you are stuck on the no command screen, check that the volume button is not stuck. Press and hold the power button for about 10-15 seconds or until the headset is forced off, then follow the normal steps to perform a factory reset ensuring the headset is OFF before attempting the steps, and the correct volume down button is held. Let us know if this worked!
05-09-2024 09:45 AM
Hi again, @Peyton2005_VR! We wanted to check in with you to see if the factory reset helped with the issues you were experiencing or if you were still needing some help. If so, please let us know!
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