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'No Connection' Issue when using Air Link on Quest 2

y1egget
Honored Guest

i need help with my quest air link (yes, i can't afford virtual desktop). So for the past days that i've started using my quest 2 again i have trouble connecting to my pc, in example: i turn on the vr, turn on the pc app and make sure both are connected to the same network. I open the air link menu to see the list of pc's and there it is, my pc name but it says no connection. To make the air link work i need to pair it again with my pc which takes a little. Does anyone know what can i do to fix it? lmk please

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @y1egget,

 

Thank you for letting us know the issue. We don't want you to face this unexpected issue regarding the Air link.

Getting PC VR working is very important and we would be happy to provide some information for you.

 

Air Link is a wireless PC VR connection, reducing the distance between your PC and the router is very important, and we recommend staying in the same room as your PC.
It is recommended to maintain a physical connection between your PC and router to reduce the potential packet loss and any slow data transfer speeds that come with a wireless connection.
As mentioned, we recommend testing Air Link to see if the issues are with your connection, or the app being used.
Mesh networks, or dual band Wi-Fi setups can also cause issues with a wireless PC VR connection.
Lastly for now, we recommend checking out the best practices here: https://www.meta.com/help/quest/articles/headsets-and-accessories/oculus-link/connect-with-air-link

 

Please review the article provided and let us know if you have any additional questions or concerns. Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi @y1egget

We are just checking in to see if you still need assistance.
Feel free to let us know. We are here to help!


Meta Quest Support

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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