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No audio from downloaded content

Honored Guest

 I have had no issues with audio until last night. Downloaded content from my laptop and added it to movies. Been doing this for 2 weeks no issues. All of a sudden I can't get any audio from. Big screen or just opening the file. Watching a movie last night then when I went to watch the ending the next day no audio. Everything else works fine just downloaded content.


Community Manager
Community Manager

Hey there @MDOWNY! Having no audio when trying to relax and enjoy a movie is no fun and not something we want you to deal with so we are happy to help out anyway we can!

 We are just gonna ask a few troubleshooting questions to get a better idea on which direction we will need to proceed in.



  • So just to clarify this only happens when you are trying to watch the downloaded content? Do you have audio everywhere else doing other things like games or other apps?
  • Have you also tried using headphones and see if there is audio still while using those?
  • As well we recommend trying a reboot on the headset to see if this will fix the issue.

Let us know the results of that reboot if it fixes it and as well as the answers above! We look forward to hearing you reply soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Hi again @MDOWNY! Just checking in. Are you still having audio issues? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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