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No confirmation email!

dLRegulators
Honored Guest

Trying to set up supervised account by not getting confirmation to child’s gmail account.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @dLRegulators. We definitely want to make sure you and your child's account are linked, so we'd be happy to look further into the confirmation email not being received. To help us get started, we do recommend checking your spam and junk folders, as sometimes our emails can be misrouted. 

Of course, if there is still no confirmation received, let's complete the following prior to attempting to link the accounts: 

  • Connect to a new Wi-Fi network or hotspot.
  • Open a new web browser and clear your Cache and Cookies.

Once completed, do let us know if there are any issues seen. We want to make sure the accounts are set! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! We just wanted to swing by to make sure you were able to link your child's account with your own. Of course, if you still have any issues, do let us know! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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