Yesterday i was doing excercises in quest and i noticed that sometimes screen blinked and screeen brightness was changing (blinking). I thought maybe is overheated or its low battery. So I charges headset and had again normal brightness and screen on right eye. Today when i try to run quest3 right eye is black and not responding. I have done fabrical reset like in familiar post but it still not responding. Im using headset for excercises and relax (movies). I have extra cooling system with radiators that is taking heat from headset. I dismounted all extra features that I have for headset. Please let me know what I can do to get back again to my activities.
Hey there @azor1985! We noticed that you are experiencing display troubles with your right lens. We appreciate your efforts and would be happy to help you return to the exciting activities of VR! So that we can get a better understanding, could you please provide the follow:
Did anything occur before experiencing this issue? (Hit or dropped, liquids spilled on headset, etc.)
Does this issue occur all the time or only in specific situations? (In the home environment, in specific apps, etc.)
What other troubleshooting steps have you tried?
With these details, we'll be able to find the best solution for you. We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @azor1985! We noticed that you are experiencing display troubles with your right lens. We appreciate your efforts and would be happy to help you return to the exciting activities of VR! So that we can get a better understanding, could you please provide the follow:
Did anything occur before experiencing this issue? (Hit or dropped, liquids spilled on headset, etc.)
Does this issue occur all the time or only in specific situations? (In the home environment, in specific apps, etc.)
What other troubleshooting steps have you tried?
With these details, we'll be able to find the best solution for you. We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I accidentally pressed accept solution, but it is not solved. Maybe there was drop of sweat, but Im usually carefoul with electronics to not have any wet inside, and Im cleaning it very often with microfibre cleaning material. I have extra cooling system to prevent from moist to cover lenses, but sometimes even that is not helping.
Im playing only at home situation appeared to be not connected with any aplication or specific situations.
I have tried to charge headset fully, checked it withouth any accessories, uninstall few aplications to check if memmory have something to do with that (I know it cant be that, but just to make sure). I have restart headset to factory settings.
I invested lots of money in equipment and games so that is why its so important to me.
I have this headset for almost 6 months.
Im very surprised that in that kind of short time my quest 3 can have issues.
I experience earlier somekind of blinking screen on right eye, specificly brighness changes. But it was usually for few seconds. I thought that this is caused by aplication when loading data.
Hey hey, Thank you so much for explaining your situation to us. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message so we can look into this for you!
We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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