01-31-2023 07:05 PM
Hello, I just bought my quest 2 today, and when I go to the store to activate Beat Saber it says to click on an email or notification to redeem my copy of the game but I have not received an email or notification on my headset or meta quest app.
02-03-2023 02:53 PM
Hello @mitchbails! Welcome to the Meta Family and congratulations on your new Meta Quest 2! We see you're having issues with Beat Saber and a notification to redeem the app. Hmm, that is quite odd indeed.
Were you trying to make a purchase? Or were you expecting a code to redeem?
02-03-2023 05:07 PM
Hello thank you for getting back to me so quickly. Yes I expecting a redeem code, my friend got a Quest 2 the day before I did and she had no problems redeeming hers but I never received an email or notification with the code.
02-04-2023 01:00 AM
@mitchbails wrote:
Hello, I just bought my quest 2 today,
Unfortunately the Beat Saber deal was only for headsets bought before Jan 1 and the account activated on it before Feb 1.
02-04-2023 11:56 AM
Howdy there, @mitchbails! We understand your concern about not receiving the redeemable code that came with the headset if purchased before January 2023. Rest assured that we will do everything possible to resolve this issue and give you peace of mind regarding the Beat Saber game. So we'd like to check your account to see if you're eligible for the Beat Saber game. Please assist us in locating your account by providing the information below so that we can resolve this as soon as possible.
02-04-2023 12:02 PM
Hey there, @mitchbails! Before sending all that information, please send us a private message in order to avoid posting your information publicly. We look forward to hearing back from you to get this issue solved.
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