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No network connection

mario.578095
Honored Guest

Trying to log in to the oculus gear vr app but it keeps telling me that there is no network connection. It originally logged me out a few weeks ago with an update that had to download a 0KB file, which corrupted the app completely. After deleting and reinstalling the app, it won't allow me to log in, so I can use my gear VR. All of the support comments in forums sounds like they have killed off the oculus VR. Please provide me with a solution to this? Thank you! 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Thanks so much for bringing this to our attention! We're aware of the update issues some Gear VR users are experiencing. We've sent this over to our engineer team, but right now, we're unable to provide a specific timeframe for the resolution of these issues. We understand the impact this may have on your VR experience, and we genuinely wish we could offer more support at this time.

 

We do currently have a public discussion going on at this thread, if you'd like to join the discussion with other users who are sharing their thoughts. If the team does post an update it will also be available there. Thank you for your patience and understanding. We're so grateful that you continue to be a part of our vibrant community, and we look forward to sharing the exciting future of VR with you.

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