08-24-2022 01:28 PM
Hello, I bought a new meta quest 2 and created new meta account using mobile app during the first launch. Everything went fine and I'm able to use Quest as a standalone VR without any issues. Unfortunately the same cannot be said about the desktop app. I downloaded it from: https://store.facebook.com/pl/quest/setup/ and installed on my drive. Once I started it, it doesn't seem to allow meta login - see the screenshot below:
I've got a PC with windows 10 (21H2)
Solved! Go to Solution.
08-25-2022 12:44 AM
I reinstalled the app few times, restarted my PC multiple times, tried changing the language in the app. I even connected my quest as I read someone got some results with that. All to no effect. Then suddenly the option appeared after few hours. No idea why. but I was able to login via email.
08-24-2022 05:48 PM
I contacted support about this and they responded that I should reinstall the app.
I'm out of town right now, so I haven't tried that, but I'll give it a shot later.
(I'm thinking it probably won't work)
08-24-2022 08:06 PM
nah i tried reinstalling twice and it still doesn't pop up. kinda lame that they roll it out, but don't let you log in on pc
08-24-2022 08:11 PM
11 hours ago - last edited 11 hours ago
Hey everyone, thank you all for bringing this issue to our attention. We're currently in communication with our engineering team to get this issue nailed down, find the root cause and get this resolved. We'd like to encourage everyone to share their experiences and any troubleshooting steps you've tried in this thread so that we can collect this valuable information for our teams. Thank you for your patience while we look into this!
08-25-2022 12:44 AM
I reinstalled the app few times, restarted my PC multiple times, tried changing the language in the app. I even connected my quest as I read someone got some results with that. All to no effect. Then suddenly the option appeared after few hours. No idea why. but I was able to login via email.
08-25-2022 01:03 PM
Hello @Messerschmitt.86! We're sure happy to see you finally got in with your PC.
We do appreciate you being an Oculus family member and wish you the best time in your VR world!
08-25-2022 05:00 PM
Hi.
When I got home and tried to log in, I saw a button to log in with my email address.
Thanks to you, I was able to log in successfully.