I have the problem that the controllers do not pair with the replaced headset!
My attempts:
- After being prompted to remove the tabs, wait 20min until prompted to press Y+Menu until it vibrates and goes into pairing mode. - Press X + 5x menu button - Remove the batteries for a longer period of time - Reset the headset
As soon as batteries are inserted, the info appears: Left / Right Controller update in progress (failed)
The headset cannot be set up in this way to connect it to the app.
I have now written over 20 emails to support and get the same answer every time about how to connect the controllers. I can't get any help from support to solve this problem or to send me a new headset!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
