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No "Allow access to data" prompt when connecting link cable

iika_a
Honored Guest

Whenever I plug in my Quest 2 to my PC (which I know is through USB 3.0), there is no prompt that says "Allow access to data". In nearly every video I watch, this prompt is mentioned. Additionally, my headset isn't even detected in the first place and link is not working. What is happening?

1 ACCEPTED SOLUTION

Accepted Solutions

If it turns out to be the cable, make sure it is compatible with the Quest. Some people have little workarounds buying gas station cables that only last a day before the cable goes out. It is worth investigating; otherwise, just make sure everything is running as smoothly as it should. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

@Game_r, something that you can try is checking the Oculus app settings for the option to enable the "USB option" prompt. Enable it, and next time you plug the headset in, it should ask if you want to use this device as storage go ahead and let it. This might enable you to transfer information over a little smoother. If you haven't been able to install the application please reach out to us, so that we can lend a hand in that regard. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

By any chance do you have the developer mode enabled on your headset ? 

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I do not. Also, I got the prompt for the first time yesterday for some reason. Link still does not work.

Did it do anything when you connected it after you clicked enable? Have you looked for the Quest devcie in any of the locations on your PC? 
Also, was this also a random occurrence? Or did you do anything to make it work?

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Nothing happened after I clicked enable, and my computer didn’t detect the headset. One different thing I did was that I plugged it in slowly.

Then it could be the port? Slowly plugging it in sounds like a physical issue, but if you can connect other things to it then its probably not the port. Its worth trying a seperate one though. If it is the PC then try some of the following:

  • Update Windows / Drivers / Application
    • If restarting the PC doesn’t help, then updating all of the systems on your computer will probably help.
  • Check to see if your computer has any malware
  • Physical damage
    • if the USB device you are connecting has a crack or a bed, it could be a reason for the headset not showing up. 
  • Check for USB device compatibility
    • Sometimes, the device does not show up because it isn’t compatible with the PC. Using a USB 3 on a USB 2 port is common. However, some USB 3 devices need a compatible and powerful port. 

Other fixes are available depending on your system settings, but because we can not go into detail on devices that are not Metas, you will have to do some digging yourself.

However, if you believe it is still the headset, we can go over some other options. Mostly your computer's specifications and possibly some log information.  

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I’ve done most of these things already aside from digging through my settings. I am also using a USB 3 port. If that does not work, it’s leading me to believe that the cable may be the problem. I will try buying another cable and seeing if it works. Before I do that, are there any other approaches to the problem that I could take?

I tested it with the charging cable that came with the headset, and it worked. That must mean I have to purchase another cable then, right?

If it turns out to be the cable, make sure it is compatible with the Quest. Some people have little workarounds buying gas station cables that only last a day before the cable goes out. It is worth investigating; otherwise, just make sure everything is running as smoothly as it should. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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