cancel
Showing results for 
Search instead for 
Did you mean: 

No receipt email for Quest 2 Preorder

ActionCostanza
Honored Guest
Hello, I purchased a preorder yesterday but did so as a guest. I created my account after and it shows no purchases.
Didnt get any kind of receipt email only one that says GET EXCITED get ready for your headset! Here's what you can do before it arrives.
It just said to download the app and setup vr profile.
Any suggestions? Thanks!

Edit: Just checked and my paypal nor my card was charged, I was going to split the cost between the two. Did you guys that preordered get charged already? I submitted a ticket hopefully they reply soon. Do you think it will sell out anytime soon?
2 REPLIES 2

MidnightSmoker
Explorer
I don't think they can charge you until the release date.

ActionCostanza
Honored Guest


I don't think they can charge you until the release date.


Thanks appreciate it, they replied to my ticket last night:

Hello,

Thanks for reaching out to Oculus Support. I would be happy to look into this for you.

After checking your order, I see that all internal processing has completed and our distribution center is currently in the process of handing over the package to the courier. Soon it will ship out and a tracking number from the courier will be sent out to you by email.

Sincerely,

Michael
Oculus Support | Facebook Reality Labs