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No referral credit recieved after almost 30 days

gallatinov
Honored Guest

Was sent a referral from a friend and clicked it. Almost 30 days later and no credit. Tried to activate the referral again and it says "There was an issue accepting this referral. You may not be eligible because the country or region is not supported, you referred yourself, or you already accepted this referral." I am in America, so it's not a country thing. I did already accept it, but that does me no good if I never receive it.

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there, we see your response and want to let you know we will be with you as quickly as possible!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @gallatinov!  We want to ensure you are receiving the best assistance you need, and to let you know we are still here if you need us. If you do still need assistance, please let us know by responding to our message and we will be more than happy to continue assisting you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Keep checking my account, but still no credit.

gallatinov
Honored Guest

I am receiving emails asking me to mark a response as a solution. There has been no solution. I am getting what seem to be form replies, and emails asking if everything has been taken care of to my satisfaction.

There have been no solutions offered or attempted. My account still does not have the referral amount credited to my account and the little I have left there will expire in a bit over a month.

So far, the people that are supposed to be helping those of us that need it have been sorely lacking. This does not say much for Meta or it's people and policies. I am almost sorry I purchased a VR headset from you.

MetaQuestSupport
Community Manager
Community Manager

Thanks for getting back to us, @gallatinov! We certainly don't want you missing out on receiving your earned credits, so we'll be glad to help get to the bottom of this situation with you. So we can take a look into this from our side, please feel free to shoot us a PM! Simply select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!