No refund after 141 days

[matt.997005]

On purchasing a Quest 3 for my son's birthday I purchased Five Nights at Freddy's: Help Wanted on the 27th Feb 2024. I did this by mistake on my account not my sons so purchased again on his account and initiated a refund on mine.

Got a email saying........"Refund request submitted, We want to let you know that we have received your refund request. It typically takes us no more than five (5) days to review, verify and process refund requests."

141 days later and still no refund, 30+ emails to and from support and had to provide credit card statements to prove I've not had it back and get proof in letter form from by Credit card company to say they haven't process a refund. All I get from meta is a repose "Were looking into it"

Just come off a live chat now and same again "the issue is being investigated by the internal team still"

I'm now at a loss on what to do so a final hit out to the forums, anything more I can do ?

[MetaQuestSupport]

Hi there, @matt.997005! We know how essential getting this refund sorted out on your account is for you, and we'd certainly love to look further into that for you. When you get a chance, could you please send us a PM? You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're eager to hear from you! 

[MetaQuestSupport]

Hey there, @matt.997005! We're just reaching out again to ask if you still need some assistance with this issue? 

[matt.997005]

Yes please I would like my refund, now day........................146 and still no refund.

[MetaQuestSupport]

Hi, @matt.997005! We're eager to resolve this issue for you, but we need some more information. Please reach out to us via PM by selecting our name to get to our profile page, or clicking here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you! 

[MetaQuestSupport]

Hi again, @matt.997005! We're just following up to ask if you still need assistance with this issue? We look forward to hearing from you. 

[matt.997005]

I cannot PM you now, a daily limit of 2 PMs ????????????

[matt.997005]

now its sent

[matt.997005]

Had my weekly email to say again its being looked into, think I have 20 of these 🙂 Now day 153...........

[matt.997005]

Had my weekly email to say again its being looked into, Now day 160.............