No refund after 141 days

[matt.997005]

On purchasing a Quest 3 for my son's birthday I purchased Five Nights at Freddy's: Help Wanted on the 27th Feb 2024. I did this by mistake on my account not my sons so purchased again on his account and initiated a refund on mine.

Got a email saying........"Refund request submitted, We want to let you know that we have received your refund request. It typically takes us no more than five (5) days to review, verify and process refund requests."

141 days later and still no refund, 30+ emails to and from support and had to provide credit card statements to prove I've not had it back and get proof in letter form from by Credit card company to say they haven't process a refund. All I get from meta is a repose "Were looking into it"

Just come off a live chat now and same again "the issue is being investigated by the internal team still"

I'm now at a loss on what to do so a final hit out to the forums, anything more I can do ?

[matt.997005]

"We're eager to resolve this issue for you"

Really...................................

[matt.997005]

Day 183 and still no refund..........................

[matt.997005]

Todays addition.....................................£30 credit, now day 185, I don't even own a Meta device to use the credits. LOL

[matt.997005]

Day 199 and still no refund..........................................still waiting