I find this to be ridiculous. I started a PokerStars subscription a while back to try it out. And then I believed I cancelled it (I was wrong apparently) as today I’ve found out through PayPal that I’ve been paying 25 a month for the last 8mo to a year… I contacted support and told them they said they don’t do refunds. And I’m here confused because I’d understand if I played the game.. but I don’t. I haven’t logged in, in around if not over 6 months. And if I have I didn’t even play a hand. And meta/PokerStars can see that. They can see your activity, hands played, last log in and log in time. So they know Ive been paying a subscription for a long time now, that I didn’t use, and I told them that’s because I was unaware I was still paying for it, as I believed I had cancelled said subscription. So while they know I didn’t use said subscription, and have said so and why, and they can see that what I’m saying is true. I still get no help. I’d understand if I played the game and was complaining that I didn’t like the service I got, but that’s not the case. I really hope ppl see this and hopefully it can be resolved. As right now this will turn many away from meta. Including me.
With a subscription you get the ability to use something(a game or whatever).....not using it, does not make you eligible for a refund.
I have a Vive Infinity subscription that I haven't used in months. But the fact that I still pay for it every month is MY problem. I can't blame Viveport for that, just as Meta can't be blamed for the money you paid for a subscription you didn't use. They fulfilled the contract and offers you/me the game(s).
Now you're saying you didn't know the subscription was still valid. It's the same thing: You can't blame anyone if you don't check your banking activity and go months without noticing you're being charged for a subscription.
Don't misunderstand me....I understand your frustration, but I think, in this case you'll out of luck getting refund.
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
