My headset was working fine a few days ago and I turned it on yesterday and there was no sound at all, not even on the boot screen after I turned it on. Idk if it is because of a recent update or what. I've factory reset it, checked if there was any devices connected (there wasn't) not muted, volume max, connected to a device to fix it and still no sound then i disconnected the device idk what else to do I don't have the receipt and I don't want to pay another $600 for another headset pls help!!
Hey there, @splatatude! We know how important it is to be able to hear your games when you play them! We would love to investigate this further with you. It seems that you've done a lot of troubleshooting so far, so thank you for that! One recommendation we have is that if you tried the factory reset from the headset previously, it may be good to try from the mobile application instead to see if that makes a difference. You can find the steps here.
If it does not, we'd like to take a closer look at your other options. Please reach out to us through a private message so we can gather some additional details from you! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @splatatude! Just checking in with you about your audio issues with your device. If you still need assistance, please reach back out and we will be more then happy to continue working with you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
