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No store credit after two weeks of activate Quest 3

wei.276228
Honored Guest

Bought the Quest 3 using a referral link on Reddit, but the store credit is not showing after two weeks.

Contacted the Meta support and the only response is they could not find the friend's account although it's till active.

10 REPLIES 10

SHADY_POTAT0
Explorer

I too Am experiencing the Same Trouble. Meta's Chat support seems to be unhelpful since no agent is available to assist me during business hours. I recently purchased my Quest 3 Last weekend.

wei.276228
Honored Guest

Still no solution. I am returning the Quest 3.

CUNICULARIUS
Honored Guest

I think Meta only gives you the $60 credit if you create a new Meta account in the headset or something.  Seems weird they wouldn't offer the credit to people who already have Meta accounts but haven't upgraded to Quest 3 yet, but idk.

SHADY_POTAT0
Explorer

I created my account in the headset, They didn't give me anything.

wei.276228
Honored Guest

It's my first time creating a Meta account. Accepted the referral first, then created the account on my laptop. Worst experience ever. 

Hey everyone! We understand you are experiencing issues in regard to a referral credit. We'd love to look further into this issue, and help get you guys back on track! In order to do so, please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. ​

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again everyone! Just checking to see if you guys still needed assistance regarding the referral program. We're here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

SHADY_POTAT0
Explorer

2 Weeks In, and Meta Goes Silent. Their Claim was that I had to wait 7 Days for Redemption to work and nothing. WTF is going on?

wei.276228
Honored Guest

Never got my credit after multiple communications with the customer support. Already returned the device.

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