11-18-202410:07 AM - last edited on 11-18-202410:32 AM by kh.laura
Another 2 weeks have elapsed without any update from Meta.
I still cannot use Meta Horizons Worlds as I cannot update my avatar.
When is anyone going to address the issue raised under email support case 07393613?
Who owns investigating & resolving the issue?
What is the next step? (And the answer to just "wait" indefinitely isn't a correct or customer-focused one).
Thanks
Martin Volerich
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From: MetaQuestSupport Date: 11-06-2024 11:12 AM
Hey there, thank you very much for your response! We have reviewed your email support case 07393613, and we can see that you have been advised by a colleague that your issue is being reviewed by our engineers and developers. You have also previously submitted bug reports regarding this problem, which is greatly appreciated. At this is the case, there is no further support to offer at this time (as we can also see that you have completed all of the required troubleshooting steps). The developers have been contacted regarding your issue, and will be working to provide a resolution. We understand this may not be the answer you were hoping to hear from the forums as well, but as there is no update from the developers at this time, we are limited in what information we can share.
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