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No tracking at all - quest 2

Cosmogt2
Honored Guest

I have been experiencing some issues with my  quest 2. 
when I turn the headset on I cannot hand track or use the controls

I have unpaired and repaired the controls multiple times this does not work. I’ve cleaned the cameras. I’ve cleaned the entire device properly and still nothing works  

 

are there any suggestions other than a factory reset that can help us get this quest to track again  

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @Cosmogt2! It seems like you're facing some issues with your Quest 2 not tracking properly. We totally understand how frustrating it can be when our devices don't work as expected. By the way, are you using the latest update V63? Feel free to reach out if you have any queries or concerns!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Cosmogt2! We noticed that we have not heard anything back from you regarding your current issue. Please do not hesitate to reach back out for support if you still need assistance. We are here to help and make your problems a little easier to solve!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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