I purchased brand-new Meta Quest 3 goggles. I activated them through your website (meta.com) and completed all the necessary steps to use them, and the entire process went smoothly. On my account page (https://www.meta.com/my/devices/), there is a message stating: "Your device is not covered by an active warranty or the warranty has expired." The goggles are new, as I mentioned, and I'm not sure why this is the case. I need help to fix this.
It take some time until your warranty period is stated on the page.
That does not mean that your device isn't covered by warranty yet.
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
