@MetaQuestHelp I’m extremely disappointed with the lack of support regarding a defect on my Oculus Quest 2 caused by a failed software update. I’ve been refused a formal complaints process and redirected to a forum — completely unacceptable.
Please see your obligations under the 2015 Consumer Rights Act:
Under UK Consumer Rights Act 2015 — goods must:
Be fit for purpose
Last a reasonable amount of time
Not fail due to manufacturer-induced faults (like forced software updates)
Please advise how I escalate this properly. #MetaQuestSupport
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