12-04-2023 09:16 AM
I'm trying to get, download, and install the app "Steam Link" but whenever I go to the shop page it just shows a loading circle where the get/download/install button is supposed to be. In the phone app, it says it's purchased but I am unable to install it or launch it from there. I am using the Meta Quest 2.
Already did a factory reset and searched for any headset updates. I have been able to get/download/install other apps as well, but not this one. Please help!
12-04-2023 09:25 AM
Have you tried to install from headset?
If your phone app said it's purchased it should be shown up in your headset library.
12-04-2023 10:00 AM
Yes, I have, but it doesn't show up in my library on the headset or on the phone app. But, when I go to the store page, it says I've purchased it.
12-04-2023 10:06 AM
In my Library, the app is not there, both in the installed and not installed sections. However, I know it at least partially installed because when I go to notification settings, it says I can turn on notifications for Steam Link
12-04-2023 10:13 AM
Some user reported about very slow download speed recently.
So, maybe you have the loading circle because it's still downloading/installing....even though it's not a big file.
Maybe you should wait a little longer.
12-04-2023 10:15 AM
I appreciate the input! Thanks for helping, but I really think that something just messed up and I can't get the app now. It won't show up in any of my libraries but shows I own it in the store, so something definitely just got bugged out.
12-04-2023 10:47 AM
You might be right with some sort of bug.
I downloaded the app a few days ago and it worked without issue at that time.
You can open a support ticket
I hope they can help you
12-04-2023 02:42 PM
Well, I tried chatting with a representative and they told me it's Steam's fault. Even though I know it isn't. So I'm going to try a solution that I worked out by myself and ran by the representative to double check that it could work
12-10-2023 12:16 PM
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