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Not Receiving Notifications. chat, friend invite to games ETC on my Oculus Quest

Gzepp
Honored Guest

I noticed that when a friend msg me or sends me a game invite, I don’t receive a notification & the only way I can tell is when it pops up on my Apple watch or phone, all my settings are clicked on to receive notification’s on my Oculus Quest.

Is any one else having these issues??

35 REPLIES 35

Anonymous
Not applicable
Me too---- and no answers?

Anonymous
Not applicable
Same! It’s annoying - I have to go through several menus to manually check “all chats” to even see if theres a new message!

m_masmith
Honored Guest
Same, can't get invites so I can't join friends. I can invite them no problem, but not the other way round. I have the additional problem of not being able to load into a game with them once i've got them in my party... but THEY go in without me 😞
you had any luck since?

Kombat_Chief
Honored Guest

I've heard that you can't receive notifications because of the experimental features breaking them.  What I did to fix this was to factory reset my headset with the power and volume buttons.  I've heard that factory resetting from the phone app or the settings doesn't work for fixing this problem so I'd use the volume and power buttons just to be safe.  I backed up all of my stuff through oculus browser and uploaded screen and videoshots to google drive if you don't have a pc.

Anonymous
Not applicable

I have been having this notification issue for a while now. I have talked to oculus support and they cannot help me. I have been trying to fix it on my own and have been experementing with it. My experiements suggest that its a different feature everytime that breaks it. I have reset my quest 2 multiple times now (4 times and counting) with both different ways. 2 features that I found that breaks it the most are hand tracking and 120hz refresh rate.

Anonymous
Not applicable

Even with latest update where they revamped the notification prefrences. it is still broken. 

Any updates on this? I have the same issue and no help from oculus support and I have factory reset 23 times and exchanged my oculus quest 2 for a new one a d same issue. They work for 5 mins after reset and then stop. 

Same issue for me!! I got my very first oculus on October 7th. I had to take it back to the store to exchange it by October 15th because it was defective along with the notification issues. Now this new one is having the same issues. Another thing I noticed will break it every time is if you factory reset and then try to download everything at once. All the notifications for “downloading” will show and then after the first game installs it all just disappears. Mine was working fine today until I updated the iPhone Oculus app and my phone connected, then all notifications on the headset quick working again. 

Hey there, we understand you're having some issues with your notifications not showing up in your headset. We have some troubleshooting steps we would love for you to try so you can game without missing anything important.

 

  1. Go to Settings on your phone, then tap Bluetooth.

  2. Find your Quest headset.
  3. Tap i, then tap Forget This Device.
  4. Open the Oculus App on your phone, tap  Devices.
  5. Tap Phone Notifications, then tap next to Phone Notifications to toggle off and then back on.
  6. Re-pair your Phone with your headset.

Let us know if you need any further assistance! 😊👍

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