Not able to create an app referral

[Kanadian]

The refer a friend to a quest is available for me however there is no app referral tab, and when I try and do it straight through my library it is not available either. So I am a Canadian resident and I read a post saying it may not be available In every country but I’ve seen another post saying it is available in Canada so I’m not really sure why I am not able to create one.

[MetaQuestSupport]

Hey there @Kanadian! We completely understand how it feel to have issues accessing app referrals. There are a few things we can try in order to resolve this issue.

• Fully power cycle the headset
• Check for updates in the headset's settings menu
• Uninstall/reinstall the Meta Quest mobile app

Once you have tried these steps please get back to us and let us know. Thanks!

[Kanadian]

So I’ve just done these and nothing still. This is what I see when I go to the place where the referral option should be.

[MetaQuestSupport]

Hey there @Kanadian! We see you're attempting to refer the app through our store page. Would you mind attempting to do it by selecting the "Diamond" referral icon and then going over to app referrals? In addition is the game currently on sale on the store? If the game is on sale then you will not be able to stack the referral discount on top of the sale discount.

[Kanadian]

Currently Onward (the game I was using as a test) is not on sale. Also when I click the blue diamond the tab for app referrals does not appear 

 

[MetaQuestSupport]

Hey there @Kanadian! That is certainly odd. Would you mind heading to your headset settings > "See All" > "About" and then letting us know what version your headset is currently running? Also are you using any VPN's on your router to mask your IP address? This may cause the headset to think you are located in the wrong country. Thanks!

[BEEG_BEEG_YOSHI]

I'm having this exact problem, is there a known fix yet?

[MetaQuestSupport]

Hello there, @BEEG_BEEG_YOSHI! We understand wanting to be able to refer games to friends so they may expand their VR library and join in on the fun. For the referral, you will need to be logged into the Quest headset or Meta Horizon mobile app with the Meta account to send a referral link. For more information on the app referral along with the requirements needed, we would recommend checking on the support page here. If you still encounter any issues, please provide the error encountered along with a screenshot, so long as it does not have any sensitive details, so that we may review further.

We hope to hear back soon, and have a great day!

[MetaQuestSupport]

Hi @BEEG_BEEG_YOSHI, hope your query is resolved. Feel free to contact us again if you have any further queries.
Have a great day ahead!

[SLiiCK]

I'm also having the same issue! I don't see the 'app' referrals tab. I've deleted the meta horizon app, logged out and back in, but still don't see it. My wife can see hers fine. Please help!