Not able to logging in with Meta Quest Remote Desktop

[grozeille]

I just upgraded Meta Quest Remote Desktop on my PC: 3.15.0.2.113

But during the logging in process, it asks me to continue on my browser, which I do, but when I did it on the browser nothing happen in the app.

I tried to change the default browser in Windows (Chrome and Edge), or uninstall (and clean %APPDATA%) and re-install, but nothing worked.

What's strange is that this process works with the Meta Quest Link app (I'm able to logout and logged in again).

Here is the logs:

[MetaQuestSupport]

Hi there!

Thanks for reaching out to the Meta Support Team. We understand you're having trouble logging in to the Meta Quest Remote Desktop. We want to get this sorted as soon as possible so you can get back to your VR workplace!

We appreciate the troubleshooting steps you've taken so far, this is very helpful. Please could you send us a private message so we can look into this more closely with you?

[grozeille · Accepted solution]

OK, I found the issue myself.

When I do the authentication, the Javascript is trying to run the app through a custom URL:

I checked which app is associated to that com.oculus.rd:// URL protocol in the Windows registry:

It's using the old path before Oculus was renamed to Meta (Oculus Remote Desktop).

Which is a different path after the upgrade:

By changing the path in the registry (regedit), it's fixing the issue.

[MetaQuestSupport]

Hey there, @grozeille. Thank you for sharing your fix. We hope that will help anyone else who has similar issues. If you run into any more problems down the line or just have any general question for us, please feel free to reach out to us again!

We hope you have a fantastic day.