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Not able to login into the account due to 2MFA

kishorepissay
Honored Guest

Hello Team,

 

2MFAhas been enabled in our meta business account , the mobile number has been accidentaly changed in the profile and then we logged out the account. Now, when we are trying to login it is asking for the code but unfortunately , we don't have the access of that sim card/phone number due to which the code is getting landed to that number and we don't the access. Kindly help.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

HI there, @kishorepissay!

 

We understand that you want to regain access to your account as you've lost due to 2FA. Worry not as we're here to assist you on that. Prior to that, we'd need to trace your account details to assist on this. As this information may bear sensitive information, we'd recommend you to send us a direct message.

 

For this reason, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

See you in our DMs!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi @kishorepissay 

 

We're just checking in to see if you got through to us in a DM, and to double check if you still need assistance with this?  

 

Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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