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Not able to login to account

Busa
Honored Guest

Hi Meta team,

I am Karthikeyu Busa. My meta account name is @karthikeyu. Recently, I moved to new phone and the meta account is not appearing in my Microsoft authenticator app. Therefore, I am not able to login to the account. I tried contacting customer support through your page by entering my quest device serial id. But, the page shows that the id is not valid.  I have my original quest linked to this account

Please help in recovering my account asap. Thank you! 

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hello @Busa! We understand how important it is to be able to access your account and we'd love to look further into this with you. Since we'd have to gather sensitive information, we'd like for you to send us a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you in PM! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again @Busa. We're just checking back in with you to see if there's any updates on the issue you're experiencing. We're here and open to assist you if you have any further questions as well about sending us a PM. Hope to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thanks for responding! Sure, I have contacted you via PM and hoping that this issue will be resolved soon. 

Hi again @Busa! We got your PM and we will be with you shortly! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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