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Not allowing me to press any buttons once started up

JCruzPBBV
Honored Guest

So our new problem with quest 2 I’m having is when we start it up it’s not allowing us to press and buttons in it but only to make a call on friends list. I’ve factory reset so many times and as long as I only download 4 single games, gorilla tag, coaster, Roblox, bait were ok but if I let horizon worlds download we have issues too. I’ve even gone so far factory reset and new profile and everything. Cannot switch any settings either or it messes up. What can I do I’d like to buy games and download more. 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there @JCruzPBBV 

Thank you for contacting the Meta Support Team. That's not ideal - Let's get this sorted for you as soon as possible!

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