08-25-2024 01:23 PM
So our new problem with quest 2 I’m having is when we start it up it’s not allowing us to press and buttons in it but only to make a call on friends list. I’ve factory reset so many times and as long as I only download 4 single games, gorilla tag, coaster, Roblox, bait were ok but if I let horizon worlds download we have issues too. I’ve even gone so far factory reset and new profile and everything. Cannot switch any settings either or it messes up. What can I do I’d like to buy games and download more.
08-26-2024 12:28 AM
Hey there @JCruzPBBV
Thank you for contacting the Meta Support Team. That's not ideal - Let's get this sorted for you as soon as possible!
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Look forward to hearing from you!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset