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Not being able to even use headset??

Honored Guest

So, a couple hours ago my headset fell off my bed face first / camera first? And now it won't go past the switch user continue screen. ( The thing where you can't look around, it's just stuck there and when I get to look around that one screen moves too? ) And the controllers are flashing and vibrating every 5 second and not showing up... Is my headset broken???


Things that happen as a result of physical impacts are normally the result of physical damage. I suspect one or more of your trackiong cameras is damaged.

Community Manager
Community Manager

Hey there, @boomboxx! Physical damages are never fun to deal with. Being unable to load into your VR environment does not sound like the intended experience and we would be happy to look into this for you.

As was mentioned, physical impacts usually mean physical damages, but it is always a good idea to attempt a Factory Reset just to be sure when you are unable to use a device normally. If a factory reset does not get your controllers to stop flashing and be usable, or you otherwise continue to have issues with your headset, please feel free to reach out to us directly and we can investigate alternative options to help you out.

You can send us a direct message by clicking our username and visiting our Profile Page, and then clicking "Send a message" to start a new conversation. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Hey again, @boomboxx. we just wanted to follow up in case you were still in need of assistance. You can reach out to us at any time from our Profile Page. Just let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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