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Not being able to log into account

MelSour
Honored Guest

Hi I am having a huge issue with my account I am not able to login to my account cause my phone is not paid off and cannot receive sms codes and stuff so I am locked out completely from my account . It keep directing me to use my number and it will send a sms but that is were the problem starts and also Ive tried the recovery code option but the only code I been receiving in Oder to log into my account are 6 digit codes  please help me get into my account 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @MelSour! Running into trouble recovering your account is never a fun time, but good news we can assist with getting you back into your account. Due to needing to gather information about your account, please reach out over a private message and we can continue working with you in this case.  Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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