Hello, whenever I play gorilla tag, it ends up kicking me from the game and saying I don't have enough memory to play it. However, I checked this, and I should have enough. I'm confused to why I get kicked when I have enough memory. I tried uninstalling a few games and deleting some videos and it did nothing. Please help 😞
08-16-202302:41 PM - last edited on 01-05-202404:51 PM by ThyRuinedKing
Hey Hey! Thank you for reaching out about this @VroomVroomGoes, we know how important it is to keep any game running without crashing, and we would love to assist you in this to see if we can get these issues cleared up for these Gorilla Tag memory issues. First, it is important to keep in mind that Memory is not always storage space. clearing and deleting games would clear some storage space. But for computers memory typically refers to RAM (Random Access Memory) which is required for most any computer to properly run. Since Gorilla tag is giving a warning about memory, it likely is running out of ram which can happen for a few reasons.
To troubleshoot, please try deleting Gorilla tag from your headset, restarting your headset by pressing and holding, then selecting power off (Not restart), wait 5-10 minutes then turn the headset back on and re-install the application. If you are still having issues after this, please reach back out and let us know how it goes, and what device you have we would love to look into this further!
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Hey again @VroomVroomGoes, Have you had the opportunity to uninstall and reinstall Gorilla Tag from your headset? You may also want to consider reaching out to the developers as another source of support as this seems to be an issue isolated to Gorilla Tag: https://support.gorillatagvr.com.
Let us know how it goes!
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I, as well as NUMEROUS others, are having the same issue on vrchat. Having tried every solution except for factory reset...NOTHING WORKS! Some say it's because vrchat requires 10gb of RAM and the Q2 only has 6bg of RAM. Please read the countless negative feedbacks on vrchat in the meta app. This is so depressing !
Hey there, @Jade8568. Thank you for reaching back out about the issues you're having while playing Gorilla Tag. We know that this situation is less than ideal, and we would be happy to look further into it for you. Can you tell us the following?
Does this happen with other games other than Gorilla Tag?
When you're starting your game, at what point in the process does the game boot you out?
Do you usually join big lobbies?
Have you updated that headset version? If so, what version are you on?
So we can dive a bit deeper into your issue, can you please select our name to get to our profile page, or click here? Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, @Jade8568! Just checking in to see if you are still needing assistance with memory to play Gorilla Tag. If so, please do reach back out to us at your earliest convenience. Thank you!
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Hello there @kekekano, we noticed you are having issues with your headset's memory. We understand how important it is for you to be able to play your games, especially Gorilla Tag, and we would love to do all that we can to figure this out with you!
So that we can understand the nature of this issue a bit more, can you please provide us the the following information:
A screenshot or image of the error message you are getting.
What is your memory availability at?
Does uninstalling Gorilla Taga and reinstalling it helps?
What troubleshooting have you done yourself?
In the meantime, can you try to hard reboot the headset to get rid of any kinks it may have?
Hold down the power button until you see the shutdown button.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Boot Device and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @nachofriend! We were scrolling by and saw that you were having issues with Gorilla tag and memory issues. This is definitely not the experience we would want our users to have, and would be more than happy to assist you with this. Just for clarification, so that we may best assist you with this, we do have some clarification questions:
Have you been able to play this before without any issues?
Which device are you currently using (Quest, Quest 2, Quest Pro, Quest 3)?
Are you receiving any error messages, if so, what do they say?
You mentioned attempting everything, could you please walk us through what troubleshooting steps you have already tried?
We do hope to hear back from you and looking forward to working together on this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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