07-24-202403:51 PM - last edited on 07-24-202404:47 PM by FunkyTanuki
When using my oculus it just usually logs in (it's been like that for the last 5+ years), I was able to merge my original account to a meta account back in 2023 and it's been auto logging in fine.
For SOME reason it's now wanting me to log in and when trying to login it says it's sending a verification code to my email but it never does so now I can't log into my account with years of content I've purchased. I couldn't even try and get help here because you need to be logged into an account to even access support features so I just made this account in order to try and get support.
Thanks for confirming that for us. Since this is happening as the computer is starting up, this would be an issue with your computer and not our software or the headset. As much as we'd like to continue to assist, we won't be able to troubleshoot issues that are wrong with your computer. At this point, we recommend doing research online and possibly looking into sites like Reddit that have dedicated subreddits for computer issues. Although we weren't able to help you directly, we wanted to point you in the right direction of where to start searching next. If you have any Meta related questions or concerns then please feel free to reach back out to us.
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Hello @Bazdefunct. We know you're eager to get back into your account. We'd love to assist you with this issue as soon as possible. Please send us a PM so that w can get this issue over to the correct team. Hope to hear from you soon.
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Haven't used my VR Rift in 2 or 3 years. Loged in to Windows and Oculus asked to update, Ok, done, and got my machine bricked... WTF!? ????????????????????!!!!!!!!!!!!!!!!!!!!!!!
I'm trying but this website is super confusing and not intuitive at all. The link you provided to PM you goes to the support page with no option to PM you. I go to accounts, logins and passwords since that's my issue, then I choose apps or services. From there it asks me what app I'm having account trouble with which doesn't make sense because I'm not having trouble with an app and each option sends me to a bunch of trouble shooting articles that have no relevance to my issue and no place to PM you from. So instead of following the link you gave I just right clicked your name and opened a new window to your account and sent you a message.
Yeah, spent $500 on a VR headset and can't use it now... tech support?! hmm... not available... you get door dash for $10 and can talk to a live agent, why now META?!!!!!!!
Hey there, @yeahFN! We'd love to investigate the issue you reported with your Rift Headset. Can you clarify what you mean by the headset is bricked? What are the symptoms of the issue you're experiencing? Is it just that you cannot login? We'd love to take a closer look into this together, so we can try to get things up and running again. So please provide as many details as you possibly can!
In addition, please also provide us with the following:
Any error messages you receive
Any troubleshooting steps you've already tried
The specs of your computer
We look forward to hearing back from you!
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I get Windows blue screen after updating Oculus software. I haven't used it in a year or two, and when I clicked on Oculus shortcut it showed a popup that the software needs to be updated. Ok, started updating software and then boom... restart, blue screen...
Thanks for reporting this! We would like to suggest some troubleshooting and ask some additional questions to determine how to best assist. First thing we'd like you to try is uninstalling the software completely and reinstalling it. That may fix the current issue with the blue screen. Have you had this happen with any other applications? Would you also be able to provide your computer specs? We appreciate you taking the time to get this over to us, we're looking forward to your response!
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