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Not getting referal credit

Yznx12
Level 2

Yesterday before activating my new oculus quest 2 my friend send me his referal code and I activated it. It said that I'll get the credit after I activate the VR headset. Its already been about 11 hours and I still haven't gotten the £23 in store credit.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Yznx12! We definitely understand how it feels to be waiting for your referral credits and believing that something could have gone wrong, it can be a stressful time for sure. Not to worry though, we're always glad to help out! As the one who received the referral link, it can take up to 7 days for the credits to be granted. It can take up to 30 days for your friend since he's the one who sent it. If after 7 days you still haven't gotten the credits, definitely reach out to us again so we can take a look and get that fixed for you. We hope you enjoy the rest of your day!

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3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Yznx12! We definitely understand how it feels to be waiting for your referral credits and believing that something could have gone wrong, it can be a stressful time for sure. Not to worry though, we're always glad to help out! As the one who received the referral link, it can take up to 7 days for the credits to be granted. It can take up to 30 days for your friend since he's the one who sent it. If after 7 days you still haven't gotten the credits, definitely reach out to us again so we can take a look and get that fixed for you. We hope you enjoy the rest of your day!

EZG0903
Level 2

Same thing happened to me

Hey there, @EZG0903! We know how important it is to have the credits for the referral program. Not to worry though, we are happy to help! 

 

Could you please send us a private message so we can look into this further? To send us a private message, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Once you send us that message, we will be happy to help with your referral!