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Not pairing

Chupapi_2020
Honored Guest

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it keeps on saying “Unable to Connect to Your Headset”

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @Chupapi_2020! It seems like you're having some difficulty connecting your Quest 2 to your mobile app. Don't worry, we're here to help you out! First, let's make sure that your phone is compatible with the Meta Quest App. We've provided an article for you to check if your phone meets the requirements for your Quest 2. Next, ensure that both your phone app and headset are updated to the latest version. Also, make sure that your phone and headset are connected to the same network and frequency. Once you confirm these details, we'll be able to provide you with the necessary troubleshooting steps. Feel free to ask us any questions you may have! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @Chupapi_2020! Just wanted to follow up and see if you need any assistance. Feel free to reach out if you have any questions!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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