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Not received 25$ store credit.

Aezionquest
Honored Guest

I just recently bought and activated a Quest 3 and I have not received the $25 store credit.
I received the Asgard's Wrath 2 game as soon as I logged in to the Quest 3 but not see any notification regarding 25$ credit. Why are they missing and how do I get this fixed?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @Aezionquest. We don't want you to go without your earned store credit. In receiving the game, you are correct; you should have received this credit. Can you confirm if you have checked the store credit balance on your account? You can check your store credit balance in your settings in the Meta Quest mobile app. 

To check your store credit balance using the Meta Quest mobile app on your phone:

  1. Open the Meta Quest app on your phone.
  2. Tap Menu.
  3. Tap Settings, then tap Payment Methods.
  4. Tap Store Credit to view your store credit balance.

Once we know how this goes and hear back from you, we can continue if needed. Thank you for your time.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey hey! Just checking in to see if you're still in need of our assistance! We want to make sure we can get yo back on track!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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