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Not receiving Pin Reset email

xXlolfactorXx
Honored Guest

I’m not getting a pin reset link sent to my email

35 REPLIES 35

Necee13
Honored Guest

new to all of this but I do not believe I set up a PIN now that I need it , I clicked reset password and it wants me to put the password. Lets see if I knew my password I would NOT be resetting it. Ridiculous!!!!!!

 

I just want to purchase a game 

 

Please help

 

Thank You

Hey there, @Necee13. We don't want a PIN on the account holding you back from exploring new adventures within VR, so we'd love to take a further look to make sure you're all set. If you haven't already, we do recommend following the steps found within our Meta Quest Help Center, here, to complete a PIN reset. 

Of course, if there are any issues still doing so, do let us know! We want to get to the bottom of this! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! We just wanted to follow up with you on the issues you were having resetting your pin. Did you still need assistance with this matter? Talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

tristian.588685
Explorer

I need help to reset my pin and I forgot my current pin and I don’t know what it is

Hey @tristian.588685, we're just dropping in to see if we can shed some light to this matter. We know how important it is for us to be able to access our accounts properly on any device, so we would love to get this fixed for you. With that being said, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! We just wanted to follow up with you on the issues you were having not receiving reset Pin to your email. Did you still need assistance with this matter? Talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!