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Not receiving gift code email

rcaulfield
Honored Guest

My dad had tried to gift me a twenty dollar game and it didn’t work so he tried it twice and it took the twenty out twice and I still have not received the email it has been 3 hours and I’m not sure if I will receive it.

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there, @rcaulfield! We definitely understand how concerning it is when a gifted app doesn't arrive, and we'd be glad to look into this for you! Please reach out to us through a PM and we'll do everything we can to get this figured out. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you! 

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Hey Meta so I haven’t gotten an email for the code to my gift card that my mom emailed me and it’s been more than 4 hours.

Hi @delos.boyz8911406. We understand you're experiencing some trouble with receiving an email for a gift card that was bought for you. No need to worry! If you send us a private message, we can collect some details from you and start looking into the issue. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there!

 

Just checking in. Do you need any further assistance with this? 

 

We're here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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