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Not recieved $30 for referring family member.

Trinitarian
Level 2

I emailed my referral link to my daughter's email account. Opened the link and set up her account myself. Today her new oculus quest showed up and i finished setting up her as being the primary profile on the new meta quest headset. On either of our referral pages there is no indication that my referral was accepted and executed. I understand that the referral credit for the new player isn't supposed to arrive for 7 days and my credit for referring isn't supposed to be deposited for 30 days. However, family in the past who accepted my referral shows they accepted it but yet to buy the quest. And since I did the entire process myself for my daughter's headset I know I done everything right. However, there is no indication that she even accepted the referral. It's as if it never happened.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey Trinitarian, we totally understand your concern with this referral code issue especially because it seems like you followed all the rules meticulously. We'll need to collect some account to double check this for ya so let's take this to a private message!

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey Trinitarian, we totally understand your concern with this referral code issue especially because it seems like you followed all the rules meticulously. We'll need to collect some account to double check this for ya so let's take this to a private message!

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Thanks again for swift response and resolution. Much appreciated!