06-29-2022 08:52 AM
I've owned this occulus quest 2 less than 2 weeks and it was working great. Now it is stuck on the "tracking lost" screen and the hand controls only beep and will not function. I have trouble shooted and even changed both batteries in the hand controls but nothing is working. I am at a loss and wonder if I have to return this whole unit or want to know how to fix this thing so I can actually use it. Thank you!
Solved! Go to Solution.
06-29-2022 09:25 AM
Hey there! We understand you're having a tracking issue and how frustrating that can be when your gaming! Let's work together to get this resolved!
To begin working on this, follow the steps below:
If you're still having the same issue, please reach out to us in a PM so we can continue assisting you!
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
06-29-2022 09:25 AM
Hey there! We understand you're having a tracking issue and how frustrating that can be when your gaming! Let's work together to get this resolved!
To begin working on this, follow the steps below:
If you're still having the same issue, please reach out to us in a PM so we can continue assisting you!
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
06-29-2022 02:33 PM
Ive tried all of theese options but it still wont work and i am unsure how to Private Message
06-29-2022 02:39 PM
@simply_jiwoo Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
06-21-2023 03:48 PM
I have the same problem dud a factory reset and still does work. Headset does see the controllers.
06-23-2023 09:17 AM
Hiya there @ChristinaLeeH! We're saddened to hear that you still continue to have issues with your tracking. No worries, we're here to help! Here are some additional troubleshooting you can give a try:
We hope this helps. If you continue having issues with your controllers, please reach out to us via private message. We'd be happy to continue assisting you. We hope to hear from you soon!
06-24-2023 09:39 AM
Hey there friend! Just reaching out to see if you are still experiencing issues with your tracking. Hit us up on private message. We'd be happy to continue assisting you!
07-06-2023 09:43 AM
If I factory reset my oculus and log back into my account will i keep my games because im having the same issue and nothing is working
07-06-2023 10:35 AM
Hi there @wintryjungle453, we notice you have an inquiry about factory resetting your account. We know how important being able to keep your hard earned games is, and we would love to assist you as much as we can on this matter!
You can safely factory reset and not lose any games or apps as they are account bound and not device bound. Once you do a factory reset, it'll remove your account from the headset only. The games are contained in your account not the headset.
You can also backup game progresses and app data by enabling the Cloud Backup before doing a factory reset.
To do so:
Let us know how this goes!
07-07-2023 10:44 AM
We were in the neighborhood, @wintryjungle453, and just wanted to check up on you. If you are still having trouble, please let us know so that we can get everything figured out with you.
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