I changed the controller batteries and the right controller stopped working completely. Support was helpful and had me send mine back and they sent me a refurbished replacement that arrived today. I found nothing inside the box telling me what the next step was to get my replacement controller working. Absolutely nothing.
That must mean the process is automatic, right? So, I put a battery in the controller and turned on the headset. Nothing. Using the left controller I go to the settings menu and attempt to calibrate the right controller thinking that might trigger something. Nope. The settings app crashes. Okay, I searched for how to pair the controller and find there are lots of people having controller issues. I follow the directions posted for pressing the menu and B buttons but nothing happens. Yes, I'm sure I held them for more than 4 seconds. Yes, I'm using the app on my phone.
Eventually, the only thing left is to factory reset the controller, which I do. So, the app on my phone wants me to connect my headset to wifi before it can continue, and the headset wants me to pull the paper out of the controllers before I can continue. They seem to be stuck in different loops.
My frustration level is a bit high right now. I'm sure that my doing things incorrectly is what has gotten me here. However, what a broken and unintuitive process this is! Before I take this out and run over it several times and never do business with Meta again, I thought I would ask here for help. Am I the only one to have hosed this thing up so badly trying to get it to work?
@winkydorkleputz you go on a rant of 4 paragraphs complaining like an uneducated child when all you needed to do was go to google and type a few words.
The only part of my post that should be considered a rant is within the last paragraph. Even then, my statements are aimed primarily at myself. 1. "My frustration level is a bit high right now."
2. "I'm sure that my doing things incorrectly is what has gotten me here."
3. "Am I the only one to have hosed this thing up so badly trying to get it to work?"
Nevertheless, out of the entire post what gets focused on seems to be this:
"However, what a broken and unintuitive process this is! Before I take this out and run over it several times and never do business with Meta again, I thought I would ask here for help."
Is that really all you got out of my entire post?
Yes, I have internet access. Yes, I have been to the page suggested by @oculusness and followed the directions. Yes, I have read several other posts in various parts of the web from others having similar issues and attempted their fixes. I have even asked ChatGPT for help. So far, nothing has helped at all.
After factory resetting the headset it is stuck at the screen that asks me to remove the paper from the controllers. Putting the batteries in, or ensuring they are already in when starting the headset makes no difference. It stops at the same screen.
The app on the phone is stuck where it asks me to connect the headset to wifi and I am unable to move past that screen as I am unable to get the headset past the screen it's on.
That said, I will acknowledge and own the tone of my original post coming off as more angry than I intended. Frustrated sarcasm, yes, but no one saw that or is able to relate to it.
Thanks for the suggestion. I neglected to say that I have the Oculus 3, and the replacement right controller arrived today. There was nothing in the box suggesting there was anything to do besides put a battery in and boot the headset. That there are other steps involved is not intuitive if you have not replaced a controller previously and there's nothing outlining any required steps. Of course, this assumes that the cause of these issues is my not knowing/following specific steps to pair the replacement. It does not rule out the possibility that there is something else amiss that has nothing to do with me or anything I did or did not do correctly. I cannot say one way or the other at this point.
My hope is that someone has found themselves in this very position (headset stuck in one boot loop while the phone app is stuck in another), regardless of how they got there, and can help me get out of this apparent stalemate.
I recently read a post from a user who also got stuck at the "remove paper" screen.
He said after about 30 min of waiting the screen changed to "no controller found" and he could begin to manually pair them as described in the link @oculusness provided.
Hey @winkydorkleputz! We understand that you are having some issues with your replacement controller not connecting to your headset, this has also resulted into your device stuck in a boot loop. We would like to gather some more information and get started on some troubleshooting to try resolve this issue!
Please send us a private message, in order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We look forward to hearing from you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We're just reaching out again as you haven't got in touch with us yet and so we just wanted to invite you to directly message us again so that we can look deeper into this issue for you and work with you through the most appropriate troubleshooting to get you back to enjoying the Metaverse!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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