10-05-2024 09:18 AM - last edited on 10-05-2024 09:27 AM by MetaMetalMonke
So I opened my quest 2 for this first time in a few months as I have been too busy to use it, and I get a notification to update my birthday within 30 days to continue using my account, so I did and it said the birthday didnt match my account birthday and then the window closed. Apparantly I had accidentally selected 2001 as my year of birth instead of the correct yeat so I go to change it and it will not let me change it. When I try to (I've tried on my PC, Phone and inside the quest 2) it says "Your birthday can not be changed at this time. Please wait before trying again." Idk whats happening, will I lose my account because of the 30 day popup thing dissapearing and not updating my birthday?
10-05-2024 10:02 AM
Hey @microman264, we understand you're having difficulties changing you Date of Birth and you're receiving warnings for account suspension which could be frustrating as well as stressful. Therefore, we request you to send us a private message which allow us to look into this in detail.
Please remember, you must be signed into the community first to send us a private message.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset