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Nvidia GeForce RTX 4070 GPU not compatible with Oculus Software

Tomd289
Explorer

It seems that many people that have bought the Nvidia GeForce RTX 4070 GPU  (to run the Meta Quest 3 VR headset) are having compatibility problems with the PC Oculus Software app. The Oculus software says that it "doesn't meet minimum requirements" when in fact it exceeds minimum requirements. I've been working with meta support team since January 3rd and still haven't resolved the problem. They have been helpful but it seems that we keep going around in a circle trying the same things over and over again, much like a dog chasing it's tail. Some of the useful Meta support items that they had me do are:


- updated the drivers on: a new Asus Intel I9 CPU gaming motherboard, the BIOS, the RTX 4070 GPU
- the Oculus app has been updated in beta mode (seems to be important)
- Forced the PC Oculus Software app to the "Preferred Graphics Processor" to the High-performance Nvidia 4070 Processor { Settings >System>Display>Graphics  add the OcuclusClient.exe file,  click Options box & select High Performance GPU: NVIDIA GeForce RTX 40470, click save }
- determined that most USB 3.0 link cables sold are in fact USB 2.0 cable. Meta Link requires a minimum USB 3.0 cable connection, so unless the description says it is a 3.0 or 3.2 cable assume it is a 2.0 cable. I purchased a USB 3.2 cable for Quest 3 VR from a local high end computer store for $34.00 and it now works without the Oculus warning "USB 2" message. Meta's cable is $110.00.  (PC must have USB 3.2 ports for the cable)


So, the problem has not yet been resolved. I think the Oculus app is using the RTX 4070 GPU. Is it using it at it's full potential or has it been downgraded? No one knows.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Tomd289. We truly appreciate your patience and hard work troubleshooting this issue to enjoy PCVR using your Nvidia 4000 series GPU. We're extremely excited about our latest software update including support for 4000 series Nvidia GPUs, as we hope these issues will be a thing of the past. You and other user's voices were heard, and we have worked hard to make adjustments to allow a smoother experience when launching PCVR. While the software update may not have reached your headset just yet, definitely keep an eye out! Of course, if you would like to review other changes put into place with this recent update, please check out our Meta Quest build 62.0 release notes, here!

If you find yourself still experiencing issues with PCVR and your 4000 series, please feel free to reach out to us in a private message! We'd be more than happy to help out more. Navigate to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

45 REPLIES 45

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Tomd289. We truly appreciate your patience and hard work troubleshooting this issue to enjoy PCVR using your Nvidia 4000 series GPU. We're extremely excited about our latest software update including support for 4000 series Nvidia GPUs, as we hope these issues will be a thing of the past. You and other user's voices were heard, and we have worked hard to make adjustments to allow a smoother experience when launching PCVR. While the software update may not have reached your headset just yet, definitely keep an eye out! Of course, if you would like to review other changes put into place with this recent update, please check out our Meta Quest build 62.0 release notes, here!

If you find yourself still experiencing issues with PCVR and your 4000 series, please feel free to reach out to us in a private message! We'd be more than happy to help out more. Navigate to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

it has been a month since this issue popped up and it still hasn't been solved. i just got new 2000$ computer only for the software you run on to simply deny access to your games because of the graphics card model? what is going on over there! I'm trying my hardest to be a nice customer but it is genuinely frustrating when i spent 2g's and still get denied because y'all just "don't allow this specific model" c'mon man.

How do you know it's your graphics card? Is there anything in the Oculus app? I have the same problem, that's why I'm asking

The only thing the Oculus app says is "Your computer doesn't meet the updated minimum specifications which can lead to a poor experience in VR". My PC components far exceed their minimum specifications. I have been working with Meta support and sent them numerous diagnostic logs. They told me it's the NVIDIA GeForce RTX 40470 GPU and that they were working on the problem. The problem has not been resolved yet.

 

Ah, okay, yes, that's the same for me. I thought I was the only one with the problem. It's a shame that it's taking them so long to fix it.

Tomd289
Explorer

I would of thought 4 months was long enough for their development team to fix the problem. Apparently not.

4 months??? Did you contact them for the first time 4 months ago?? I contacted them last year during the summer holidays and hoped that they would fix it quickly

Tomd289
Explorer

Yes 4 months. 

Yikes. So basically they have no intention of fixing the problem.

I think so. I find it sad that they don't fix it. But maybe they are in the process of doing it or something. I don't know.

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