It seems that many people that have bought the Nvidia GeForce RTX 4070 GPU (to run the Meta Quest 3 VR headset) are having compatibility problems with the PC Oculus Software app. The Oculus software says that it "doesn't meet minimum requirements" when in fact it exceeds minimum requirements. I've been working with meta support team since January 3rd and still haven't resolved the problem. They have been helpful but it seems that we keep going around in a circle trying the same things over and over again, much like a dog chasing it's tail. Some of the useful Meta support items that they had me do are:
- updated the drivers on: a new Asus Intel I9 CPU gaming motherboard, the BIOS, the RTX 4070 GPU - the Oculus app has been updated in beta mode (seems to be important) - Forced the PC Oculus Software app to the "Preferred Graphics Processor" to the High-performance Nvidia 4070 Processor { Settings >System>Display>Graphics add the OcuclusClient.exe file, click Options box & select High Performance GPU: NVIDIA GeForce RTX 40470, click save } - determined that most USB 3.0 link cables sold are in fact USB 2.0 cable. Meta Link requires a minimum USB 3.0 cable connection, so unless the description says it is a 3.0 or 3.2 cable assume it is a 2.0 cable. I purchased a USB 3.2 cable for Quest 3 VR from a local high end computer store for $34.00 and it now works without the Oculus warning "USB 2" message. Meta's cable is $110.00. (PC must have USB 3.2 ports for the cable)
So, the problem has not yet been resolved. I think the Oculus app is using the RTX 4070 GPU. Is it using it at it's full potential or has it been downgraded? No one knows.
Hi @Beni11. If you are experiencing a similar issue, we would love to assist you as well. If you could let us know whether this happens in just that one game or any other apps. Once we hear back from you, we will be able to provide you with more support and some troubleshooting steps that may help get you back in the game quickly. We appreciate you and your time.
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Hi again @Beni11. At this time for more information on this error, you can check out another post here. Make sure you have updated your drivers, and we suggest disabling Air Link in the headset settings as well. We appreciate your time and understanding.
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Please stop offering to fix the problem and update drivers when you can't fix the problem. I have been dealing with Meta Store Support for 4 months and a hundred emails. Here is there final conclusion and response:
"Meta Store Support 10 Apr 2024, 12:52 (4 days ago) to me Hi Tom,
This is Jamantha from Meta Store Specialist team,
We can just imagine the struggle of waiting for a resolution. This is definitely not the experience we want you to have so we genuinely apologize for all the inconvenience this has caused you.
We know that an apology is not enough to make this right; hence, we'll be on top of making sure that we will be able to process your request. We're working hard with our Team to prioritize your case because we understand the urgency and importance of having this resolved. We will do our best to get back to you with more information or an update as soon as possible.
The extended time and patience you've spared while we get to the bottom of this concern are highly appreciated.
Hey there, @CyCo_HD, thanks for providing this information to us. We want to make sure our users are able to enjoy their VR experience the way they want. We do have some information for you about this specific situation. The RX7600XT card doesn't appear on the supported devices list. If there is anything else we could assist with, please let us know and have a great day!
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Hey there @HashandHeadies! Thank you for sharing your recent experience with while using the Quest device on your PC compatibility. We're sorry this issue is ongoing for you and we would love to get this resolved for you! In order for us to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
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