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OVRserver_x64.exe crash quest pro

shadowlands.2023
Honored Guest

Hi, I got my quest pro headset a week or so ago, all set up and working fine, used exclusively for DCS. This weekend, I have started getting crashes everytime I use it, from about 20 minutes onwards, although this varies, just now I played for over an hour before it crashed. 

I think this .exe may be the issue as in reliability history in windows, it shows this stopping before DCS stops responding. Here is teh fault details: 

Faulting application name: OVRServer_x64.exe, version: 54.0.110.284, time stamp: 0xb187d0a5
Faulting module name: OculusAppFramework.dll, version: 54.0.110.284, time stamp: 0xbed55e49
Exception code: 0xc0000005
Fault offset: 0x00000000000f497f
Faulting process ID: 0x1718
Faulting application start time: 0x01d99cf160155d64
Faulting application path: C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe
Faulting module path: C:\Program Files\Oculus\Support\oculus-runtime\OculusAppFramework.dll
Report ID: 9d2070d3-5ea5-45f2-af76-28307872b5ae
Faulting package full name:
Faulting package-relative application ID:

 

Oculus debug tool, which I had running also stopped, but this has only happened once. 

I have done a factory re set, updated the software, tried running DCS in single thread mode instead of multithreading, but no luck, still crashing. 

I hope someone can help? 

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey @shadowlands.2023. Having apps crash on you can be the worst, especially when you're in the middle of something that's important. We would like to gather some more information from you so that we can make sure we know how to help you. Can you tell us if you're trying to develop a app or game while using the Quest Pro? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again! We are just reaching back out to see if you were able to read over our initial post from yesterday. We want to do all that we can to help you with this. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

shadowlands.2023
Honored Guest

Hi, I am using the headset with DCS world. I have tried re installing windows, Oculus and DCS world.

Hello there! It's wonderful to hear from you again. We'd like to thank you for informing us of all the troubleshooting you've done so that we don't have to ask you to do it again. Please let us know if you have this issue with any other app or only with  DCS World. Since this game is not available in our store, we recommend contacting the developers for this issue to get fixed as soon as possible.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! We're keeping an eye on you and wondering if you still need any further assistance. If you do, please let us know, and we'll be more than delighted to continue assisting you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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