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Occulas 3

MrKleen62
Honored Guest

Ok I’ll go through this step by step..

put on headset

immediately a screen pops up 

the screen advises me to work /meta . I do so

new page says, enter email, I do so. Rejected 

In red letters it says, email from school, or an organization is required.. I don’t have either.

    I’m 49 I input a fake birthday in fear of scammers, If it didn’t work I could change it , right? Not so easy.. at least for me.. I went to all other accounts connected to meta, facebook, instagram, and so on... 
  All birthdays correct….?? Listen , I play daily, a brand new quest 3 , quest 2 , decked out with official accessories??? Now useless .. I’ve tried meta support, , bots and links.. no human support, just a email days later to say , nothing we can do.. ??? #frustrated# 

 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello @MrKleen62 !

 

 We see you're having trouble getting your device set up. It sounds like your headset has booted into business mode somehow. You can easily fix this by factory resetting the device.

To perform a factory reset using the headset:

  1. Turn off your headset.
  2. Hold the power and volume (-) buttons on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

If you're still having trouble after this reset, please let us know.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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