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Occulus Freezes

katyblooms
Honored Guest

I have restarted my Occulus headset and it works for a while and then freezes up again.

 

Can you please help me?

katy

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @katyblooms! We can definitely understand your concerns regarding your headset freezing up shortly after turning it on/restarting it, and we'd be glad to help out! First try and ensure that your cloud backup is enabled, if you can in between freezes. See if you can perform a factory reset on the device by using the steps below: 

 

From the Headset:

 

  • Power off the headset
  • Press and hold volume down & Power
  • This will boot into the USB Update Mode menu
  • Press volume button to move selection, press power button to make the selection
  • Navigate to Factory Reset and press the Power button
  • The device should now begin the Factory Reset process.

Let us know how it turns out, we'll be looking forward to hearing from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @katyblooms! We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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